“If you can’t measure it you can’t improve it.” Consultants have always been at the forefront of improvement. In any industry and for any capability. Surprisingly, consulting performance seems to escape any form of standard measurement.
Multiple initiatives by consultants to get feedbacks from their customers at the end of projects fade after a few weeks. Consulting firms realize that the relationship with a client was deteriorating when the damage is done and the revenue stream stops. It then might take years to get back into an account.
Over the years, as part of the work we were doing to assess the references of consultants for sourcing projects we have developed the Conpas. A very robust methodology to assess consulting performance on projects using customer feedback.
We now turned this methodology into a stand alone SaaS allowing consultants to gather customer feedbacks, measure their performance and derive actions to delight their customers and spur their growth.
Founded in 2014, Consulting Quest is the world leader in consulting procurement. At Consulting Quest, we are convinced that Companies can better and faster reach their goals by smartly leveraging management consulting. “Creating more impact by better using, buying and managing Consulting Services”. We know how to help companies do just that.
We partner with executives as well as procurement teams. We provide customized solutions addressing all steps of the consulting sourcing process to control their costs and maximize the impact they get from their consulting spend. As the leading pure player on consulting sourcing, we operate on a global scale, blend digital and human capabilities to deliver on our promise: smart consulting sourcing.
Visit consultingquest.com for more information.
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