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“It’s an age-old question: How do you know if a consultant is any good? Maybe the best way to gauge their success would be by asking how many people want them back. That’s where Conpulse comes in.”<\/p>\n
ConPulse is a Performance Management System dedicated to Consulting Services. It gives a real-time balanced scorecard for each assignment delivered by your Firm allowing you to drill down per capability and engagement partner. The standardized Survey and longitudinal analysis of the results ensure transparency, drive improvements and provide insights for development.<\/p>\n
Measure what is measurable and make measurable what is not.<\/p>\n
Even though production in management consulting appears to be mostly intangible, there are still dimensions that can be measured based on the expectations of the clients.\u00a0In the ConPulse, the dimensions are:<\/p>\n
Were the client teams convinced by the proposal? The pitch? Was the proposal in line with their expectations? Want it or not, Consulting Firms have to sell, and sell well. Knowing the selling potential and what areas to strengthen (content, presentation, …) can help you level the ground during a competition and get a fair chance vs all competitors.<\/p>\n
How did your Consulting Firm perform on the traditional triad: quality, time, and cost? Evaluate the quality of the deliverables, the respect of the timeline and the budget.<\/p>\n
Were the talent, the seniority and the expertise at the level expected? 64% of Consulting Users declare working with Consultants to access skills or expertise not available in-house. But the level of expertise is also the first reason of dissatisfaction.<\/p>\n
What was the Consulting Team behavior during the project? Were they flexible? Reactive? Able to build trust with the teams? The way Consultants interact and build relationships with their clients is a key success factor for a Consulting Project.<\/p>\n
What impact had the Consulting Firm on the organization regarding savings, ROI, change, and the like? You want to know if the Consulting Team delivered the excepted impact on the parts of the project that mattered the most for the client.<\/p>\n
What Net Promoter Score are you getting ? In other words, how much are your customers willing to recommend your Consulting Firm to a colleague or a friend?<\/p>\n
\u00a0<\/strong>Once all of the relevant dimensions have been measured, you will have a wealth of inputs that your firm can use to:<\/p>\n –\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Measure the impact of your projects<\/p>\n –\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Understand what are the best performing areas<\/p>\n –\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Create individual ScoreCard per project \/ per partner<\/p>\n –\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Compare the Performance of the different partners<\/p>\n –\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Identify the Low- and the High-Performers<\/p>\n –\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Initiate improvement plans ranging from commercial to delivery and expertise<\/p>\n –\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Enter a continuous improvement journey<\/p>\n