{"id":45420,"date":"2021-09-26T12:43:03","date_gmt":"2021-09-26T16:43:03","guid":{"rendered":"https:\/\/conpulse.io\/?p=45420"},"modified":"2022-02-03T13:48:14","modified_gmt":"2022-02-03T18:48:14","slug":"what-is-conpulse","status":"publish","type":"post","link":"https:\/\/conpulse.io\/fr\/quest-ce-que-conpulse\/","title":{"rendered":"Qu'est-ce que Conpulse ?"},"content":{"rendered":"

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\"C'est une question vieille comme le monde : Comment savoir si un consultant est bon ? Peut-\u00eatre que la meilleure fa\u00e7on d'\u00e9valuer leur succ\u00e8s serait de demander combien de personnes veulent retravailler avec. C'est l\u00e0 que Conpulse entre en jeu.\"<\/p>\n

ConPulse est un syst\u00e8me de gestion de la performance d\u00e9di\u00e9 aux services de conseil. Il fournit un tableau de bord \u00e9quilibr\u00e9 en temps r\u00e9el pour chaque mission r\u00e9alis\u00e9e par votre cabinet, vous permettant d'effectuer une analyse d\u00e9taill\u00e9e par expertise et par chef de mission. L'enqu\u00eate standardis\u00e9e et l'analyse longitudinale des r\u00e9sultats assurent la transparence, conduisent \u00e0 des am\u00e9liorations et fournissent des indications pour le d\u00e9veloppement.<\/p>\n

Mesurez ce qui est mesurable et rendez mesurable ce qui ne l'est pas.<\/p>\n

M\u00eame si la production dans le domaine du conseil en management semble \u00eatre principalement intangible, il existe n\u00e9anmoins des dimensions qui peuvent \u00eatre mesur\u00e9es en fonction des attentes des clients. Dans le cadre de ConPulse, ces dimensions sont les suivantes :<\/p>\n

Approche commerciale<\/h2>\n

Les \u00e9quipes clientes ont-elles \u00e9t\u00e9 convaincues par la proposition ? L'argumentaire ? La proposition correspondait-elle \u00e0 leurs attentes ? Que vous le vouliez ou non, les cabinets de conseil doivent vendre, et bien vendre. Conna\u00eetre le potentiel de vente et les domaines \u00e0 renforcer (contenu, pr\u00e9sentation, ...) peut vous aider \u00e0 niveler le terrain lors d'une comp\u00e9tition et \u00e0 obtenir une chance \u00e9quitable contre tous les concurrents.<\/p>\n

\u00a0Qualit\u00e9 de la livraison<\/h2>\n

Comment votre cabinet de conseil s'est-il comport\u00e9 par rapport \u00e0 la triade traditionnelle : qualit\u00e9, d\u00e9lai et co\u00fbt ? Evaluez la qualit\u00e9 des livrables, le respect du calendrier et du budget.<\/p>\n

\u00a0Talent et expertise<\/h2>\n

Le talent, l'anciennet\u00e9 et l'expertise \u00e9taient-ils au niveau attendu ? 64% des utilisateurs de services de conseil d\u00e9clarent travailler avec des consultants pour acc\u00e9der \u00e0 des comp\u00e9tences ou \u00e0 une expertise non disponibles en interne. Mais le niveau d'expertise est aussi le premier motif d'insatisfaction.<\/p>\n

Posture de livraison<\/h2>\n

Quel a \u00e9t\u00e9 le comportement de l'\u00e9quipe de consultants pendant le projet ? \u00c9taient-ils flexibles ? R\u00e9active ? Capable d'\u00e9tablir une relation de confiance avec les \u00e9quipes ? La fa\u00e7on dont les consultants interagissent et \u00e9tablissent des relations avec leurs clients est un facteur cl\u00e9 de succ\u00e8s pour un projet de conseil.<\/p>\n

\u00a0Impact<\/h2>\n

Quel a \u00e9t\u00e9 l'impact du cabinet de conseil sur l'organisation en termes d'\u00e9conomies, de retour sur investissement, de changement, etc. Vous voulez savoir si l'\u00e9quipe de consultants a eu l'impact escompt\u00e9 sur les parties du projet qui comptaient le plus pour le client.<\/p>\n

\u00a0Net Promoter Score<\/h2>\n

Quel score de promoteur net obtenez-vous ? En d'autres termes, dans quelle mesure vos clients sont-ils pr\u00eats \u00e0 recommander votre cabinet de conseil \u00e0 un coll\u00e8gue ou \u00e0 un ami ?<\/p>\n

\u00a0<\/strong>Une fois que toutes les dimensions pertinentes auront \u00e9t\u00e9 mesur\u00e9es, vous disposerez d'une multitude d'informations que votre entreprise pourra utiliser :<\/p>\n

- Mesurer l'impact de vos projets<\/p>\n

- Comprendre quels sont les domaines les plus performants<\/p>\n

- Cr\u00e9er une ScoreCard individuelle par projet \/ par partenaire<\/p>\n

- Comparer les performances des diff\u00e9rents partenaires<\/p>\n

- Identifier les personnes les moins performantes et les plus performantes<\/p>\n

- Initier des plans d'am\u00e9lioration allant du commercial \u00e0 la livraison et \u00e0 l'expertise.<\/p>\n

- S'engager dans une d\u00e9marche d'am\u00e9lioration continue<\/p>\n

[1]<\/a> Le mn\u00e9monique S.M.A.R.T. est associ\u00e9 au processus de fixation des objectifs dans ce paradigme. Les objectifs \"SMART\" sont :<\/p>\n

- Sp\u00e9cifique - Ciblez un domaine sp\u00e9cifique \u00e0 am\u00e9liorer.<\/p>\n

- Mesurable - Quantifier ou sugg\u00e9rer un indicateur de progr\u00e8s.<\/p>\n

- Affectable - Pr\u00e9cisez qui s'en chargera.<\/p>\n

- R\u00e9aliste - Indiquez quels r\u00e9sultats peuvent \u00eatre atteints de mani\u00e8re r\u00e9aliste, compte tenu des ressources disponibles.<\/p>\n

- Li\u00e9 au temps - Pr\u00e9ciser quand le(s) r\u00e9sultat(s) peut(vent) \u00eatre atteint(s).<\/p>\n

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\"C'est une question vieille comme le monde : Comment savoir si un consultant est bon ? Peut-\u00eatre que la meilleure fa\u00e7on d'\u00e9valuer leur succ\u00e8s serait de demander combien de personnes veulent les r\u00e9cup\u00e9rer. C'est l\u00e0 que Conpulse entre en jeu.\" ConPulse est un syst\u00e8me de gestion des performances d\u00e9di\u00e9 aux services de conseil. Il fournit un tableau de bord \u00e9quilibr\u00e9 en temps r\u00e9el pour chaque [...]<\/p>","protected":false},"author":4,"featured_media":45397,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"

\"It's an age-old question: How do you know if a consultant is any good? Maybe the best way to gauge their success would be by asking how many people want them back. That's where Conpulse comes in.\"<\/p>

ConPulse is a Performance Management System dedicated to Consulting Services. It gives a real-time balanced scorecard for each assignment delivered by your Firm allowing you to drill down per capability and engagement partner. The standardized Survey and longitudinal analysis of the results ensure transparency, drive improvements and provide insights for development.<\/p>

Measure what is measurable and make measurable what is not.<\/p>

Even though production in management consulting appears to be mostly intangible, there are still dimensions that can be measured based on the expectations of the clients.\u00a0In the ConPulse, the dimensions are:<\/p>

Commercial Approach<\/h2>

Were the client teams convinced by the proposal? The pitch? Was the proposal in line with their expectations? Want it or not, Consulting Firms have to sell, and sell well. Knowing the selling potential and what areas to strengthen (content, presentation, ...) can help you level the ground during a competition and get a fair chance vs all competitors.<\/p>

\u00a0Delivery Quality<\/h2>

How did your Consulting Firm perform on the traditional triad: quality, time, and cost? Evaluate the quality of the deliverables, the respect of the timeline and the budget.<\/p>

\u00a0Talent & Expertise<\/h2>

Were the talent, the seniority and the expertise at the level expected? 64% of Consulting Users declare working with Consultants access skills or expertise not available in-house. But the level of expertise is also the first reason of dissatisfaction.<\/p>

Delivery Posture<\/h2>

What was the Consulting Team behavior during the project? Were they flexible? Reactive? Able to build trust with the teams? The way Consultants interact and build relationships with their clients is a key success factor for a Consulting Project.<\/p>

\u00a0Impact<\/h2>

What impact had the Consulting Firm on the organization regarding savings, ROI, change, and the like? You want to know if the Consulting Team delivered the excepted impact on the parts of the project that mattered the most for the client.<\/p>

\u00a0Net Promoter Score<\/h2>

What Net Promoter Score are you getting ? In other words, how much are your customers willing to recommend your Consulting Firm to a colleague or a friend?<\/p>

\u00a0<\/strong>Once all of the relevant dimensions have been measured, you will have a wealth of inputs that your firm can use to:<\/p>

-\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Measure the impact of your projects<\/p>

-\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Understand what are the best performing areas<\/p>

-\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Create individual ScoreCard per project \/ per partner<\/p>

-\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Compare the Performance of the different partners<\/p>

-\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Identify the Low- and the High-Performers<\/p>

-\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Initiate improvement plans ranging from commercial to delivery and expertise<\/p>

-\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Enter a continuous improvement journey<\/p>

[1]<\/a> The mnemonic S.M.A.R.T. is associated with the process of setting objectives in this paradigm. \"SMART\" objectives are:<\/p>

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Specific - Target a specific area for improvement.<\/p>

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Measurable - Quantify or suggest an indicator of progress.<\/p>

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Assignable - Specify who will do it.<\/p>

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Realistic - State what results can realistically be achieved, given available resources.<\/p>

\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Time-Related - Specify when the result(s) can be achieved<\/p>","_et_gb_content_width":"","footnotes":""},"categories":[1],"tags":[],"_links":{"self":[{"href":"https:\/\/conpulse.io\/fr\/wp-json\/wp\/v2\/posts\/45420"}],"collection":[{"href":"https:\/\/conpulse.io\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/conpulse.io\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/conpulse.io\/fr\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/conpulse.io\/fr\/wp-json\/wp\/v2\/comments?post=45420"}],"version-history":[{"count":0,"href":"https:\/\/conpulse.io\/fr\/wp-json\/wp\/v2\/posts\/45420\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/conpulse.io\/fr\/wp-json\/wp\/v2\/media\/45397"}],"wp:attachment":[{"href":"https:\/\/conpulse.io\/fr\/wp-json\/wp\/v2\/media?parent=45420"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/conpulse.io\/fr\/wp-json\/wp\/v2\/categories?post=45420"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/conpulse.io\/fr\/wp-json\/wp\/v2\/tags?post=45420"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}